Returns and Refund Policy

1. Introduction

Welcome to Nephophile Studio’s Returns and Refund Policy. We strive to ensure complete satisfaction with our digital products and services. This policy has been designed to clearly outline our procedures for handling refund requests, subscription cancellations, and related matters. We believe in transparent communication and fair treatment of all our users, whether they are individual subscribers or business clients utilizing our advertising platform.

2. Scope of Policy

2.1 Covered Services

This refund policy applies to all digital services and products offered by Nephophile Studio, including our premium software subscriptions, cloud storage solutions, advertising services, and any additional digital products or services we may offer. We understand that different services may require different approaches to refunds, and we have structured our policy accordingly to ensure fair treatment across our service spectrum.

2.2 User Categories

Our policy addresses refund scenarios for different user categories, including individual subscribers, business clients, and advertisers. We recognize that each user category may have unique circumstances and needs, and our policy aims to accommodate these variations while maintaining consistency in our approach to refunds.

3. Subscription Services Refunds

3.1 Eligibility Period

For our subscription-based services, we offer a refund window of 14 days from the date of purchase for new subscriptions. This cooling-off period allows you to thoroughly evaluate our services and determine if they meet your needs. During this period, you can request a full refund if you are not satisfied with our services, provided your usage falls within our fair use guidelines.

3.2 Pro-rata Refunds

For subscription cancellations after the initial 14-day period, we handle refunds on a pro-rata basis for any unused portion of your subscription period. This calculation takes into account the time remaining in your current billing cycle and any usage of our premium features during this period. We believe this approach provides a fair balance between user flexibility and business sustainability.

3.3 Subscription Renewals

Automatic renewal payments are not eligible for refunds unless there has been a technical error on our part. We send renewal notifications at least 7 days before any scheduled payment to ensure you have ample time to review and cancel your subscription if desired.

4. Advertising Services Refunds

4.1 Campaign Cancellation

For our advertising services, refund eligibility varies based on the campaign status and delivery:

Unstarted Campaigns: Full refund available for campaigns that haven’t begun running
Active Campaigns: Pro-rated refund for the unused portion of the campaign budget
Completed Campaigns: No refund available once the campaign has completed its run

4.2 Performance-Based Considerations

While we strive to deliver optimal advertising performance, we cannot guarantee specific results from advertising campaigns. Refunds are not provided based solely on campaign performance metrics. However, if there are technical issues on our platform that significantly impact campaign delivery, we will assess refund requests on a case-by-case basis.

5. Exclusions and Limitations

5.1 Non-Refundable Items

Certain aspects of our services are not eligible for refunds, including:

Custom development work or personalized configurations
Processing fees and transaction charges
Used or partially used premium features
One-time setup fees
Technical support services already rendered

5.2 Abuse Prevention

To maintain the integrity of our refund system, we reserve the right to deny refund requests that show patterns of abuse or violation of our terms of service. This includes repeated subscription purchases and cancellations, excessive usage during trial periods, or any attempts to circumvent our fair usage policies.

6. Refund Process

6.1 Request Submission

To initiate a refund request, users must:

Submit a formal request through our customer support system
Provide the account details and transaction information
Explain the reason for the refund request
Include any relevant supporting documentation

We aim to process all refund requests within 5 business days of receiving complete information.

6.2 Review Process

Each refund request undergoes a review process where we:

Verify the purchase and account status
Review usage history and compliance with our terms
Assess the request against our refund policy criteria
Determine the appropriate refund amount if applicable

6.3 Payment Processing

Approved refunds are processed through the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your payment provider:

Credit/Debit Cards: 5-10 business days
Digital Payment Systems: 3-5 business days
Bank Transfers: 7-14 business days

7. Special Circumstances

7.1 Technical Issues

In cases where our services experience significant technical difficulties that prevent proper usage, we may offer:

Extended refund windows
Service credits
Compensatory subscription extensions
Alternative solutions based on the specific situation

7.2 Account Termination

If we terminate an account due to violations of our terms of service, refund eligibility will be evaluated based on:

The severity of the violation
The remaining subscription period
The history of the account
Any damages or costs incurred by the Company

8. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be communicated through our website and via email to active subscribers. Changes will not apply retroactively to refund requests submitted before the update date.

9. Contact Information

9.1 Refund Support

For any questions about our refund policy or to submit a refund request, please contact our support team:

Customer Support Team Email: [email protected]

9.2 Business Hours

Our support team is available to handle refund requests during regular business hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Last Updated: March 20, 2024 Version: 0.0.1